fbpx

Welcome to Sanitaryandfittings.com! We are dedicated to providing top-quality sanitary ware and accessories to enhance your spaces. However, we understand that situations may arise where a return or refund is necessary. This Refund and Return Policy outlines the procedures and guidelines to ensure a seamless experience for our valued customers.

  1. Returns Eligibility:

We accept returns under the following conditions:

  • The item is received in a defective condition.
  • The wrong item has been shipped to you.
  • Our refund and returns policy lasts 7 days. If 7 days have passed since your purchase, we can’t offer you a full refund or exchange.
  • To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
  • Several types of goods are exempt from being returned. e.g Accessories, Customize Products etc….
  • To complete your return, we require a receipt or proof of purchase.
  • Please do not send your purchase back to the manufacturer.
  1. Initiation of Return:

If you believe your purchase is eligible for a return, please follow these steps:

  • Contact our customer support within 7 days of receiving the item to initiate the return process.
  • Provide your order number, item name, and a detailed description of the issue. Including photographs will help expedite the process.
  1. Shipping & Return

Upon initiating the return, our customer support team will guide you through the process:

  • Detailed instructions for secure packaging of the item will be provided.
  • You’ll receive information about the return shipping address.
  • You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
  • If the return results from our error (incorrect item shipped), we’ll cover the return shipping costs.
  • Returns for reasons other than our error (change of mind) will require you to cover the return shipping costs.
  • Depending on where you live, the time it may take for your exchanged product to reach you may vary.
  • If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
  • To return your product, you should mail your product to: Star Collection Opposite Sardar Family Hospital GT Road Kangni Wala Gujranwala.
  1. Inspection:
  • Once we receive the returned item, it will be inspected to confirm its condition and the reason for the return.
  1. Refund
  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
  • If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a 7 working days.
  • Note that shipping charges are non-refundable.
  1. Cancellations
  • Order cancellations cannot be made after order Confirmation. If the cancellation request is made the order may have already been processed and shipped.
  1. Late or missing refunds
  • If you haven’t received a refund yet, first check your bank account again.
  • Then contact your credit card company, it may take some time before your refund is officially posted.
  • Next contact your bank. There is often some processing time before a refund is posted.
  • If you’ve done all of this and you still have not received your refund yet, please contact us at helpdesk@sanitaryandfittings.com.
  1. Contact US
  1. Exchange

Kindly note that this policy is subject to change without prior notice. It’s recommended to review the policy prior to making a purchase. Your satisfaction is paramount to us, and we strive to provide an exceptional shopping experience on our platform.

Last updated:10-08-20233

Sanitaryandfittings.com

Contact Information: Customer Support Contact